TPG Community

Get online support

NBN service keeps dropping out.

Level 2
Past few days my internet service continues to drop out every 20 or so minutes. Resetting my modem gets it working again, but as is a pattern now, 15-20min later it drops out and I am back to square one. Connecting my computer to the ethernet cable directly has also proved useless, which shows me that my router is not the issue.
I have noticed a few WA areas having NBN issues but have no idea if Harrisdale is an affected area.

Welcome to the Community @Ruthlessribbons


For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.


We have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link :


In your instance, our Engineering team monitored your service and confirmed resolved after the troubleshooting that they've provided you.