NBN setup

[frankirandall]

I have a new internet account. I believe it is NBN to the suburb but still ADSL from a central point to the house. I have not received the TPG WiFi Modem as yet but have an older one that was used at another house in the same suburb with NBN. It has been plugged in and set up as per the instructions. I am not able to get any internet. Any assistance would be appreciated. 

[BasilDV]

Hi @frankirandall

Welcome to TPG Community!

We were able to locate your account using your community details and understand that you've contacted our support team.

The modem/router was shipped and estimated to be delivered tomorrow (14 February 2020).

Does your third party modem/router works with NBN FTTN technology before? If yes, then you need to configure it with your TPG account username and password. Check this link.

Also, you may check this article for the setup guide.

BasilDV