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NBN slow in last couple of days - Ballajura WA

nyburn2012
Level 2

Hi everyone

My NBN is running at average of 4.5mbps in the last few days instead of 12mbps.

The only change was firmware update on 10th Sep.

 

Thanks in advance

Danny

3 REPLIES 3
Erika
Moderator

Hi @nyburn2012

 

Thanks for raising this with us.

 

I've ran tests and the results does not show physical fault on the line. 

 

I can also see that you've sent an e-mail to our HelpDesk team regarding the speed issue and they've provided you some steps to improve your connection. 

 

I do recommend that we have one of our technicians give you a call to resolve your issue as we need to eliminate any possible equipment, Wi-Fi limitation and bandwidth sharing issue. 

 

Send us your best contact time and number via Private Message and we'll arrange this for you. 

 

Cheers, 

nyburn2012
Level 2

Hi Erika

Thats for replying I think they did a fix ony my line as my NBN box went off and when it came back the speed is back to normal.

Erika
Moderator

Hi @nyburn2012

 

Thanks for looping us in. 

 

Should you need further assistance, please let us know. 

 

Regards,