NBN slow in last couple of days - Ballajura WA

[nyburn2012]

Hi everyone

My NBN is running at average of 4.5mbps in the last few days instead of 12mbps.

The only change was firmware update on 10th Sep.

Thanks in advance

Danny

[Erika]

Hi @nyburn2012, 

Thanks for raising this with us.

I've ran tests and the results does not show physical fault on the line. 

I can also see that you've sent an e-mail to our HelpDesk team regarding the speed issue and they've provided you some steps to improve your connection. 

I do recommend that we have one of our technicians give you a call to resolve your issue as we need to eliminate any possible equipment, Wi-Fi limitation and bandwidth sharing issue. 

Send us your best contact time and number via Private Message and we'll arrange this for you. 

Cheers, 

[nyburn2012]

Hi Erika

Thats for replying I think they did a fix ony my line as my NBN box went off and when it came back the speed is back to normal.

[Erika]

Hi @nyburn2012, 

Thanks for looping us in. 

Should you need further assistance, please let us know. 

Regards,