Thanks for raising this with us.
I've ran tests and the results does not show physical fault on the line.
I can also see that you've sent an e-mail to our HelpDesk team regarding the speed issue and they've provided you some steps to improve your connection.
I do recommend that we have one of our technicians give you a call to resolve your issue as we need to eliminate any possible equipment, Wi-Fi limitation and bandwidth sharing issue.
Send us your best contact time and number via Private Message and we'll arrange this for you.