Welcome to the community, @timothygrout !
There are different types of speed issues that you may experience:
1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Speed issues caused by ongoing outage in your area.
It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only.
We recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
If the issue persists, send me a Private message with your account details (Username/Customer ID together with the address on file) so we can proceed with initial assessment.
How do I private message (PM) in the community
Regards,
@timothygrout wrote:
Hi. I’ve run several speed tests and they range from very low to lower download and upload speeds.
http://tpg.speedtestcustom.com/result/3cb5f600-5862-11ec-a396-655ec25e7d98
Could you please check at you end.
Thanks,
Tim
