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NBN speed extremely slow

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timothygrout
Level 2
Hi. I’ve run several speed tests and they range from very low to lower download and upload speeds.

http://tpg.speedtestcustom.com/result/3cb5f600-5862-11ec-a396-655ec25e7d98

Could you please check at you end.

Thanks,
Tim
1 ACCEPTED SOLUTION

Accepted Solutions
timothygrout
Level 2
Hi @Shane,

After a 3/4 hours of no internet and slow speeds it righted itself in the end.

Thanks for following up my my enquiry.

Tg

View solution in original post

3 REPLIES 3
Shane
Moderator

Welcome to the community, @timothygrout !

 

There are different types of speed issues that you may experience:

 

1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Speed issues caused by ongoing outage in your area. 

 

It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only. 

 

We recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

If the issue persists, send me a Private message with your account details (Username/Customer ID together with the address on file) so we can proceed with initial assessment.

 

How do I private message (PM) in the community 

 

Regards,

 


@timothygrout wrote:
Hi. I’ve run several speed tests and they range from very low to lower download and upload speeds.

http://tpg.speedtestcustom.com/result/3cb5f600-5862-11ec-a396-655ec25e7d98

Could you please check at you end.

Thanks,
Tim

 

Shane
Moderator

Hi @timothygrout,

 

Just checking the status of the connection, feel free to update this thread in the event that the issue still persists and still require assistance.

 

Cheers! 

 

 

Hi. I’ve run several speed tests and they range from very low to lower download and upload speeds.

http://tpg.speedtestcustom.com/result/3cb5f600-5862-11ec-a396-655ec25e7d98

Could you please check at you end.

Thanks,
Tim
timothygrout
Level 2
Hi @Shane,

After a 3/4 hours of no internet and slow speeds it righted itself in the end.

Thanks for following up my my enquiry.

Tg

View solution in original post