NBN speed refund

[cjfrerichs]

I received a SMS today stating I have not actioned an refund email sent in September regarding a refund. However after looking through my emails I can not locate on.

Can someone help with how I can action this without having to wait of the phone for hours.

[Anonymous]

Hi @cjfrerichs,

Thanks for writing us. We'll arrange a callback with our NBN Special Team regarding your refund inquiry. Kindly private message to us the following:

Contact Person:

TPG Customer ID or account username:

Preferred callback number:

Preferred time and date:

How do I private message (PM) in the community

Regards,

Angeli

[cjfrerichs]

I did not receive a call as promised.

Could someone please just resend me the email.

[cjfrerichs]

This is getting a little ridiculous now.

Can someone please just email me!

[Ahra_G]

Hi @cjfrerichs, 

We have an old record of your cancelled account. 

If you have another active service, kindly send your TPG Customer ID/username together with the service address via private message in order for us to assist you accordingly. 

Regards,

Ahra_G