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NBN speed

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Level 1
I upgraded from NBN tier 1 to tier 2 , however, even though I received a confirmation e-mail my speed is only 11.66mbps

Hi @bryanweste, Welcome to the community !


We'd love to help!


Please do the following troubleshooting:

Try to turn off the modem/router and leave it for 3-5mins and turn it back on.


Once it's done. Run a speedtest using desktop/laptop connected via LAN cable.


Take and post a screen shot of the result.