NBN

[ELWAHSH]

Hi

My black box NBN all lights off even the power, I have checked the cable all connected I even changed it it to a different switch and nothing, now I have no internet, been waiting on the phone for 2 hours and no one respond ??

[BasilDV]

Hi @ELWAHSH

Thanks for raising this with us.

Based on what you've advised, the NBN NTD box might be faulty as it is not powering up.

We'd like to raise this with our Engineering team as they will book an NBN technician to replace it.

Please send me a PM with your TPG username or customer ID number.

BasilDV