NBN

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Level 2
Recently moved to a new location. Received the nbn device and modem. Connected everything properly. All the lights are good. Internet light solid. All the other light solid on nbn device except dsl light. Its not flashing all the time but flashes. When i connect to tplink modem it shows connected to internet but theres no internet. Any information appreciated. Thanks
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Accepted Solutions
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Moderator

Hi @Fencyafroz, thanks for the details. We can see that you have been in touch with one of our technical specialists who assisted in getting your service working.

 

Should you still need assistance, feel free to message us. Thank you.

View solution in original post

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Level 2
Thanks for your reply. Yeh a person from technical help line helped me out. For the future reference.. the problem solved by putting login details in the modem manually. Modem didn’t do it automatically. Thanks again.

View solution in original post

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Level 2
Sorry some corrections its the LAN light that flashes. it only flashes when i try to browse and obviously no internet. Thanks
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Moderator

Hi @Fencyafroz,

 

Welcome to TPG Community!

 

We have located an account using your community details, but we'd like to make sure that we got the right one.

 

Please PM us your TPG customer ID, username and complete address.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

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Level 2
Details sent
Highlighted
Moderator

Hi @Fencyafroz, thanks for the details. We can see that you have been in touch with one of our technical specialists who assisted in getting your service working.

 

Should you still need assistance, feel free to message us. Thank you.

View solution in original post

Highlighted
Level 2
Thanks for your reply. Yeh a person from technical help line helped me out. For the future reference.. the problem solved by putting login details in the modem manually. Modem didn’t do it automatically. Thanks again.

View solution in original post