Changing NBN plans

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Level 1a

I'm just wondering how they charge for changing NBN plans.  I'm on NBN FTTN 50, I'd like to change to NBN FTTN 100.  I don't know for certain if this will actually get me a faster connection.  If I change back to NBN FTTN 50, how will I be charged for the higher tier plan?  Will they bill me for the few days I'm on the higher tier plan?  Will they just add it to the next month's bill?

 

Also, this is the data from my router.  Does the "Max Rate" one mean that I can get 99mbps?  Or is it the "Current Rate" I need to be looking at?  What the max speed I can reasonably expect to get out of my line?

                         Upstream             Downstream

Current Rate (kbps)22600                 60104            
Max Rate (kbps)4312299040
SNR Margin (dB)1818.5
Line Attenuation (dB)26.814.7
Errors (pkts)00

 

Thank you

3 REPLIES 3
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Moderator

Hi,

 

 

Could you provide by PM me your CID or username?

Likewise I could check your service for a better reply

Thanks

Highlighted
Moderator

Thanks for your reply.

 

Your NBN service has been installed recently, please follow this post

https://community.tpg.com.au/t5/Accounts-and-Billing/NBN-plan-change/td-p/8046

 

On the other hand, I will tried to get customer service contact your for further explanation

Thanks

Highlighted
Moderator

Refering with the results from your modem,

Your FTTN 50 provides you a speed of up to 50Mb down and 20Mb up.

The other vaules are maximum that your connection could reach, but this value  is not always correct.

Thanks