NBN

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Level 1b

After waiting for 3 weeks with little to no communication,  I have spent all morning on the phone trying tom find out what is happening I spoke to 2 case managers the last one told me the NBN are unable to fix the issue due to the council not allowing work to take place due to covid - 19. I called the council who said this was not true.  What is going on.... Frustrated...

2 REPLIES 2
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Moderator

Hi @djjohnson 

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @djjohnson

 

I can confirm your order is on hold by NBN. I have requested for our Provisioning Team to investigate and requested for someone to call you back ASAP with an update.

 

Regards,

Karl