No internet light

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Level 1b
Have no internet connection. The light not on in moden
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @Anna3 

    Great we solved. you are online now 

 

Username: annalom*****
erID: ua1.prds atm 0/34/0/28:8.35/ Connected at: 2020-05-07 16:56:39 Connected for: 28s  

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6 REPLIES 6
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Moderator

Hi @Anna3 

 

                       Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

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Level 1b
0406558542
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Moderator

Hi @Anna3 

   looking at your account now 

Thanks 

Rajen 

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Moderator

Hi @Anna3 

 

               Looks like your credential deleted from the modem, I can see good sync speed, 

May I know what is your modem model please,? so I can help you to reconfigure. 

Thanks 

Rajen 

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Level 1b
Huawei HG532d
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Moderator

Hi @Anna3 

    Great we solved. you are online now 

 

Username: annalom*****
erID: ua1.prds atm 0/34/0/28:8.35/ Connected at: 2020-05-07 16:56:39 Connected for: 28s  

View solution in original post