No internet light

[Anna3]

Have no internet connection. The light not on in moden

[RajenS]

Hi @Anna3 

                       Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[Anna3]

0406558542

[RajenS]

Hi @Anna3 

   looking at your account now 

Thanks 

Rajen 

[RajenS]

Hi @Anna3 

               Looks like your credential deleted from the modem, I can see good sync speed, 

May I know what is your modem model please,? so I can help you to reconfigure. 

Thanks 

Rajen 

[Anna3]

Huawei HG532d

[RajenS · Accepted solution]

Hi @Anna3 

    Great we solved. you are online now 

Username: annalom*****
erID: ua1.prds atm 0/34/0/28:8.35/
Connected at: 2020-05-07 16:56:39
Connected for: 28s