NBN100 speed slow

[stephenkusz72]

Our NBN100 speeds have been getting slower.

The last week have been around 50mbps.

This morning we have one computer in the house running at only 25mbps and another at 40mbps.

Evening speeds are even worse.

We pay for 100 so should be getting upto 100mbps. Current speeds are unacceptable.

Please help us to get this sorted, not very happy at the moment.

[BasilDV]

Hi @stephenkusz72 

Did you test the speed via WiFI or Wired connection?

What troubleshooting have you tried so far?

Please send us a private message with your account details for further checking.

BasilDV

[stephenkusz72]

Basil, I have messaged you

[stephenkusz72 · Accepted solution]

The issue has been solved over the phone, private messaging here is far too slow to sort out issues.

[BasilDV]

Glad that this has been resolved @stephenkusz72.

Let us know if you need further assisance.

Have a good day!

[MechelleT01]

I just signed up for TPG 100 terrible reception unable to even test internet speed.
Very unhappy considering disconnecting and finding a new supplier. Been connected less than 1 month already hardly and service

[stephenkusz72]

Mechelle, you're better off starting your own thread or contacting them directly, I've closed this one as solved. My speeds this morning on our 100plan are at 107mbps.

[Ahra_G]

Hi @MechelleT01,

We're here to help get your speeds back up. Please send us a private message and we'll go from there. 

-Ahra_G