TPG Community

Get online support

NBN50 FTTN speed issues

shredd
Level 2

Hello,

 

I’m currently subscribed to the NBN50 plan and have been for years achieving 42+mbps download and 12+mbps upload speeds considering that the house is about 600m from the nearest node. 

In the past few months (or maybe past year), I've been only able to get 30+mbps download and about 10+mbps upload consistently. I’ve tried resetting the modem multiple times and even did a hard reset but results are the same. PC is connected to the modem via ethernet cable

 

http://tpg.speedtestcustom.com/result/4713c040-9caf-11ed-bd0d-2bf93ff75cef

 

Here's the modem stats:

Current Rate (kbps) 12153, 39292

Max Rate (kbps) 12153, 40138

SNR Margin (dB) 6.4, 6.4

Line Attenuation (dB) 44.8, 19.8

Errors (pkts) 00

 

 

 

 

2 REPLIES 2
BasilDV
Moderator

Hi @shredd

 

We'd like to run a test on the line and see what we can do to improve the service.

 

Kindly send me a PM with your account details.

 

BasilDV

shredd
Level 2

Hi @BasilDV 

pm sent