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NBN50 download speed only 23Mbps

zijialiu2019
Level 2

My internet got slow and often dropped off since one outage in Oct 2021. Today I run a testing it seems that the download speed only 23Mbps but I'm on NBN50 plan instead of NBN25 plan. Could you please help solve the problem?

 

 

3 REPLIES 3
BasilDV
Moderator

Hi @zijialiu2019

 

Welcome to the Community!

 

We were able to locate your account and tested the line, but was not able to detect any fault.

 

The modem/router is getting a good connection speed from the server.

 

We've created some articles that may help you improve your home connection.

Let us know how it goes.

 

BasilDV

zijialiu2019
Level 2

Hello BasilDV,

 

I tested it through ethernet connected directly to TPLink VR1600 v2. So there is no WIFI impact the speed.

And before the outage, I can get the stable download speed about 45Mbps which is reasonable for NBN50.

Now it's down to 23Mbps which is not acceptable for a NBN50 plan. It means I pay for NBN50 plan but get the speed of NBN25. Since you say "the modem/router is getting a good connection speed from the server", could you please advice what the connection speed you observed from server is?

 

Best regards,

ZIJIA

Shane
Moderator

Thanks for the additional details, @zijialiu2019

 

Send me a Private Message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.

 

How do I private message (PM) in the community

 

Regards,

 

 

Hello BasilDV,

 

I tested it through ethernet connected directly to TPLink VR1600 v2. So there is no WIFI impact the speed.

And before the outage, I can get the stable download speed about 45Mbps which is reasonable for NBN50.

Now it's down to 23Mbps which is not acceptable for a NBN50 plan. It means I pay for NBN50 plan but get the speed of NBN25. Since you say "the modem/router is getting a good connection speed from the server", could you please advice what the connection speed you observed from server is?

 

Best regards,

ZIJIA