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Level 2

I can't view my personal website. I always get an error message (DNS_PROBE_FINISHED_NXDOMAIN)  on any device connected to wifi.


My website loads on my phone ONLY WHEN connected with mobile data.

Website is okay as per 'downforeveryone' website.

I also did 'Troubleshooting Browsing Issues on Specific Webpages' tutorial, but did not resolve the issue.


Please help. Thanks


Hi @Jingjing928 . On your computer, use  nslookup  command with your webserver name. It shows you the DNS being used, probably TPG.

If it returns an ip address, the DNS is ok.

Otherwise, repeat the command and add This is Google DNS. Does it return ip address?

If it does, you can login to router admin and change the DNS ip address there to

Having got an ip address, can you ping it? And tracert?

If neither works, there is a routing error from TPG.


Level 2

Hi, Thanks for the info... 


I did a nslookup and it returned an IP address, i did a tracert and ping as well. Here is what came out.


Tracing route to []
over a maximum of 30 hops:

1 10 ms 7 ms 6 ms []
2 238 ms 194 ms 436 ms []
3 84 ms 479 ms 217 ms []
4 9 ms 129 ms 56 ms []
5 41 ms 88 ms 28 ms []
6 50 ms 70 ms 22 ms []
7 26 ms 29 ms 23 ms []
8 59 ms 117 ms 33 ms []
9 357 ms 221 ms * []
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 59 ms 62 ms 28 ms []

Trace complete.


Pinging with 32 bytes of data:
Reply from bytes=32 time=930ms TTL=51
Reply from bytes=32 time=1856ms TTL=51
Reply from bytes=32 time=1941ms TTL=51
Reply from bytes=32 time=1864ms TTL=51

Ping statistics for
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 930ms, Maximum = 1941ms, Average = 1647ms



Could someone tell me what's wrong?  I do not understand most of the info I got. 


@Jingjing928 . Is your computer on ethernet or wifi?

Can you run the speed test on TPG support page? What speeds do you get? What is your NBN plan speed?

Your ping and tracert response times are very bad. This could be stopping you getting to your website.

How do you go accessing the internet generally?