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Hi @danielled85 ,The dispatch of the modem/router may take 2-3 working days upon sending the application.From the day of the equipment release from our Warehouse you should receive an email confirmation.We did an article that you may find helpful on how to track the modem delivery and service installation.Please see the link below.How To Check TPG Modem Delivery Status Track My Installation
Let us know how should you require assistance.
@danielled85 wrote:Hi I signed up yesterday morning and I am still awaiting an email to say my modem is on its way. When should I expect this it's been over 24hrs since I signed up