Last week migrated from TPG ADSL to NBN100 with phone
NBN installed and tested as working
TPG supplied modem/router installed connected and working
Desktop PC cabled directly to modem/router ethernet port - connected and works - network is UP
Desktop PC wifi connected to modem/router tested and works - network CONNECTED
General internet connectivity works per normal with either ethernet or wifi connection - nice and FAST
Speedtest.net site loads up but after clicking START it fails to find server and times out
Youtube.com page loads and can search for content but content will not play - blank black player screen with Loading Icon rotating . . .
> try both Chrome and Edge - neither works
> completely disabled PC Antivrus & Security - still NO GOOD
> switch PC between ethernet and wifi connection to modem/router - still NO GOOD, neither works
> PING/TRACE/DNS Lookup of youtube and speedtest.net all WORK
> disable firewall in modem/router - still NO GOOD
> switch PC to wifi, disconnect from modem/router, connect to a smartphone wifi Hotspot on Telstra 4G bypassing TPG and NBN and EVERYTHING WORKS - speedtest runs and can play Youtube contest as normal
** Tried for 2 hours to talk with TPG support - ON HOLD **
What Have I missed here ???
Hi @Peter2234 . Can you do the speed test on TPG's support page?
With youtube, do you get a selection of videos with a still image from each one? When you hover your mouse over one, does it play in a small window?
Could you reply with your ping and tracert results.