Welcome to TPG Community!
We have located an account using your community details, but we'd like to make sure that we got the right one.
Please PM us your TPG customer ID, username and complete address. To send a PM, please refer to this link: How do I private message (PM) in the community
Thanks for providing the details via PM, @saimanchan. May we know if you are connecting all your devices via Wi-Fi?
Can you check the speed using only one device directly connected to the modem via ethernet cable? Please make sure that there are no programs running on the device background so we can get an accurate result.
This is just for comparative testing.