TPG Community

Get online support

Intermittent internet for last month - including tpg websites

SOLVED Go to solution
Highlighted
Level 2

Experiencing very slow to non-existent internet over the last month. Was working fine before.

 

Have to click links several times before the request goes through and page begins to slowly load. Sometimes works without issue however most of the time very slow and interimittent. When it impacts my work it becomes very frustrating. 

 

Speedtest results attached:

http://tpg.speedtestcustom.com/result/040a09c0-4484-11ea-861e-f349903b4db4

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Level 2

Issue was related to NBN roll-out. Had both TPG tech and then Telstra tech check the lines and find issues. seems to be workin fine now.

Thanks

View solution in original post

4 REPLIES 4
Highlighted
Level 2

And now the internet connection is fine... not sure for how long

http://tpg.speedtestcustom.com/result/a5adf070-4533-11ea-861e-f349903b4db4

Highlighted
Moderator

Hi @abhijuyeon

 

Welcome to TPG Community!

 

We checked the account and confirm that the service is stable, but the sync speed of your modem is quite low.

 

We've arranged a call from our Tech team tomorrow between 10AM - 11AM for further checking.

 

BasilDV

Highlighted
Level 2

Issue was related to NBN roll-out. Had both TPG tech and then Telstra tech check the lines and find issues. seems to be workin fine now.

Thanks

View solution in original post

Highlighted
Moderator

Great! Feel free to drop us a message should you need any assistance. Cheers!