NbN modem no longer working

[michaelfc91]

my internet has stopped working out of no where, it’s been like this for about 4 days now.

I have checked for outages near me but there are none, please help.

[David_M]

Hi @michaelfc91 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @michaelfc91 

I have checked your NBN-HFC 100/40 service.

Do you have the NBN-NTD plugged in an powered on?

What is the status of the green lights on the NTD?

Thanks,

[michaelfc91]

Hi, yes it’s plugged in and turned on.

only the green lights under power and downstream are showing and the one under upstream is flashing.

there’s no fourth light being shown at all at the moment

[David_M]

Hi @michaelfc91 

I have lodged a fault wit hour engineers  and someone will call you ASAP within 48hrs.

I have PMed you your fault reference number.

Thanks,