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NbN modem no longer working

michaelfc91
Level 2
my internet has stopped working out of no where, it’s been like this for about 4 days now.

I have checked for outages near me but there are none, please help.
4 REPLIES 4
David_M
Moderator

Hi @michaelfc91 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

David_M
Moderator

Hi @michaelfc91 

 

I have checked your NBN-HFC 100/40 service.

 

Do you have the NBN-NTD plugged in an powered on?

What is the status of the green lights on the NTD?

 

Thanks,

michaelfc91
Level 2
Hi, yes it’s plugged in and turned on.

only the green lights under power and downstream are showing and the one under upstream is flashing.

there’s no fourth light being shown at all at the moment
David_M
Moderator

Hi @michaelfc91 

 

I have lodged a fault wit hour engineers  and someone will call you ASAP within 48hrs.

I have PMed you your fault reference number.

 

Thanks,