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Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.https://www.tpg.com.au/download
I have checked your NBN-HFC 100/40 service.
Do you have the NBN-NTD plugged in an powered on?
What is the status of the green lights on the NTD?
I have lodged a fault wit hour engineers and someone will call you ASAP within 48hrs.
I have PMed you your fault reference number.