Nbn Connection

Level 2
Hi, I've recently installed my WiFi modem to the nbn but I'm not receiving Wi-Fi. I have connected everything as per instructions but only power, 2.4 G and 5G icons are illuminated. Any ideas?

Hi @Dacutt97 ,


For new services, we recommend customers to check if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.


To send a PM, please refer to this link: How do I private message (PM) in the community