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Nbn and phone drops out

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Level 1

Why I lose internet and phone in last two days. Call me on
04xxxxxxxx

1 REPLY
Moderator

Hi @enadario,


Welcome to TPG Community!

 

We have located the account using your community details.

 

NBN Co. advised us that they are carrying out a network improvement in the area and this is expected to be completed today,18/01/2019 17:00 AEDT.  

 

The work will be carried out during daylight hours; approximately between 6am and 5pm local time.

 

You are not required to undertake any action during or after this.

 

This activity forms part of ongoing maintenance work to optimise the FTTN network and enhance the end user experience.

 

If you will encounter any issues with the service after 5PM AEDT, please let us know so we can investigate further. Thank you.