Nbn box - light flashing

[Eltea]

Hi, my connection symbol on my NBN box is flashing a red light along with a clicking sound. This happened straight after a thunder/lightning storm today at 4pm. I've gone through all the troubleshooting steps and checked for NBN outages online and there aren't any at my address. Any help please?

[24dpalmAUK]

Hi - I'm having the same issue and it occured straight after the storm yesterday.  Haver they advised how to fix it?

[BasilDV]

Hi @Eltea 

Welcome to the Community!

We tried to search for your account using your community details to no avail.

We'd like to look into your account for better understanding of the situation and see what we can do to resolve this as soon as possible.

Please send me a PM with your TPG username or customer ID number.

BasilDV

[BasilDV]

Hi @24dpalmAUK 

Welcome to the Community!

We were able to locate your account using your community details and tested the NBN line.

There's a possible fault within the NBN network, which needs to be investigated.

This case has been raised to our Engineering team and someone will be in touch with you via SMS or phone call within 24 to 48 hours.

Let us know if you need further assistance.

BasilDV