Welcome to the Community!
We've created an article that will help our customers in setting up their new TPG service. Refer to this link: New Connection Setup Help
We were able to locate your account using your community details and understand that you've been in touch with our Tech team. The case has been raised to our Engineers and an NBN technician is booked to check your service.
The schedule has been given via SMS and you'll be notified for further updates as soon as it becomes available.