Nbn box not connecting

[Jam_Al]

Nbn box is not connecting. Tried on/off process.

Nbn box power light is on. Downstream light blinks for a long time, then the box restarts. Repeats same process.

Reported fault using app. Also, on hold on phone for the last 45 minutes.

[Jam_Al]

On hold for 1 hour now. Pls somebody pick up.

[Ahra_G]

Hi @Jam_Al,

Have you tried doing a reset? Send us a private message and we'll help get this sorted out. 

-Ahra_G