Nbn box only has two lights on

[Christine]

Hello, my nbn box only has two lights on and there is no internet, I contacted support for this before and it worked for about few weeks and now it’s going off again, just confused of what’s going on. Thank you.

[BasilDV]

Hi @Christine

We checked the account and there's no outage declared that affected your service.

The status of your NBN NTD box is currently offline. Are you able to check the cables if there's any damage and if they are firmly connected?

What troubleshooting have you tried so far?

BasilDV

[Christine]

I had a check and the cable’s are connected and I don’t think there is damage on it

[BasilDV]

Hi @Christine

We have raised this with our Engineering team for further investigation and updates will be provided within 24 to 48 hours.

BasilDV