Nbn disconnection

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smmoon67
Level 2
How can I disconnect the nbn?
1 ACCEPTED SOLUTION

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smmoon67
Level 2
I hv to fly out tmrrw.
Can I communicate online?

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6 REPLIES 6
BasilDV
Moderator

Hi @smmoon67 

 

Welcome to TPG Community!

 

We regret to hear that you consider discontinuing your service with us.

 

We'd like to arrange a call from our Accounts team to discuss the process as they need to confirm that the request is coming from the owner of the account.

 

Please send me a PM with your preferred time and best number to be contacted.

 

How to send a PM? Click here.

 

Regards,

BasilDV

smmoon67
Level 2
I hv to fly out tmrrw.
Can I communicate online?
BasilDV
Moderator

Hi @smmoon67 

 

We understand that our Accounts team has been in touch and your request has been processed.

 

Have a safe flight.

 

BasilDV

hslee0329
Level 2
How can i do
Shane
Moderator

Thanks for reaching out and our sincerest apologies for the inconvenience, @hslee0329. We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services.

 

Our Network Engineers has been immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.
 

In the meantime, you may check this community article for updates:
https://community.tpg.com.au/t5/Broadband-Internet/UPDATE-Outage-Notification-NBN-ADSL-TPG-FTTB-Inte....

Landline74
Level 2

I'm moving and need to disconnect