Nbn disconnection

[smmoon67]

How can I disconnect the nbn?

[BasilDV]

Hi @smmoon67 

Welcome to TPG Community!

We regret to hear that you consider discontinuing your service with us.

We'd like to arrange a call from our Accounts team to discuss the process as they need to confirm that the request is coming from the owner of the account.

Please send me a PM with your preferred time and best number to be contacted.

How to send a PM? Click here.

Regards,

BasilDV

[smmoon67 · Accepted solution]

I hv to fly out tmrrw.
Can I communicate online?

[BasilDV]

Hi @smmoon67 

We understand that our Accounts team has been in touch and your request has been processed.

Have a safe flight.

BasilDV

[hslee0329]

How can i do

[Anonymous]

Thanks for reaching out and our sincerest apologies for the inconvenience, @hslee0329. We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services.

Our Network Engineers has been immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.
 

In the meantime, you may check this community article for updates:
https://community.tpg.com.au/t5/Broadband-Internet/UPDATE-Outage-Notification-NBN-ADSL-TPG-FTTB-Inte....

[Landline74]

I'm moving and need to disconnect