Nbn disconnection

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Level 2
How can I disconnect the nbn?
1 ACCEPTED SOLUTION

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Level 2
I hv to fly out tmrrw.
Can I communicate online?

View solution in original post

6 REPLIES 6
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Moderator

Hi @smmoon67 

 

Welcome to TPG Community!

 

We regret to hear that you consider discontinuing your service with us.

 

We'd like to arrange a call from our Accounts team to discuss the process as they need to confirm that the request is coming from the owner of the account.

 

Please send me a PM with your preferred time and best number to be contacted.

 

How to send a PM? Click here.

 

Regards,

BasilDV

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Level 2
I hv to fly out tmrrw.
Can I communicate online?

View solution in original post

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Moderator

Hi @smmoon67 

 

We understand that our Accounts team has been in touch and your request has been processed.

 

Have a safe flight.

 

BasilDV

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Level 1a
How can i do
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Moderator

Thanks for reaching out and our sincerest apologies for the inconvenience, @hslee0329. We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services.

 

Our Network Engineers has been immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.
 

In the meantime, you may check this community article for updates:
https://community.tpg.com.au/t5/Broadband-Internet/UPDATE-Outage-Notification-NBN-ADSL-TPG-FTTB-Inte....

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Level 1a

I'm moving and need to disconnect