Nbn down

[Alucards454]

Hi,
I'm trying to log an incident for nbn being down. Is that done here in this forum? I can't find any other way.
I've looked at the nbn checker and there is no outage for my location.

Modern connection has been very flaky for a few days and now it's in a connect / disconnect loop.

Can anyone help me please?

[Ahra_G]

Hi @Alucards454,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community

Regards,

Ahra_G