Nbn dropout after blackout

[Wilson1]

My nbn dropout after blackout I called tpg they promised to send a technician in 2 days time but didn't turn up So I called again they reply that was my area network outage it would fix 4.30 pm I tried next day still doesn't work now 4 days I rang manytime

[Ahra_G]

Hi @Wilson1, 

Seemed like this may have been raised to our Engineering Team. Let us have your Customer ID or username via PM to confirm and check the status of the lodged fault. You can also provide any reference or ticket number if you do not have your TPG account details handy. 

Thanks! 

Ahra_G

[Wilson1]

Hi Ahra_G
I already sent u my details in PM Thanks
Your help
Regards
Wilson1

[Wilson1]

Dear Ahra_G
My problem is solved Network is back to normal
Thank-you your attention
Regards
Wilson

[Ahra_G]

We're glad to know that your service is now working, @Wilson1!

We've also detected that your internet is now working for a few hours now. 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

Cheers! 

Ahra_G

[Wilson1]

Hi Ahra_G
My nbn has been fixed but unfortunately
It only last one day and now dropdead again. Would help me out? Thank-you
Regards
Wilson

[Ahra_G]

Hi @Wilson1, 

Looks like the maintenance may have been up again based on the NBN Network outage page: https://www.nbnco.com.au/support/network-status

-Ahra_G

[Wilson1]

That outage problem had already resolved on 2/6 4.30pm I found nbn incoming coverage to my house is green
I think this is internal cable problem

[BasilDV]

Thank you for the update and glad that the service has been restored.

Have a good day!

BasilDV