Nbn no working

[emilyzhang77]

My home nbn no working since tonight 11pm.
Nbn box has only power light on, downstream light flash. Other lights are off.
The white box has only four lights on.
I tried to restart both boxes, no working.

[Anonymous]

Hi @emilyzhang77

Let us help check what causing issues with the service. Could you shoot us a PM with your details so we can proceed testing the network.

How to send a PM? 

Regards

My home nbn no working since tonight 11pm.
Nbn box has only power light on, downstream light flash. Other lights are off.
The white box has only four lights on.
I tried to restart both boxes, no working.