Nbn not working

[Fookfook]

I have done the outage check and was normal . Nbn still not working. Pls advice what I can do ? Thanks
Fook,

[BasilDV]

Hi @Fookfook 

Thanks for raising this with us and we apologise for the inconvenience.

We've tested the line and was able to detect a possible fault within the NBN network.

Please leave the NBN NCD box On and connected as we escalate the case to our Engineers for further investigation. An assigned Engineer will be in touch with you via SMS or phone call within 24 to 48 hours.

We apologise for the inconvenience.

BasilDV