Nbn outage

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Waikiki1
Level 2
My nbn has been off now for 50mins whats going on? Have restarted numerous times. Only been a up for 1 week.
1 ACCEPTED SOLUTION

Accepted Solutions
Mc_Gerald
Moderator

Thanks for contacting us and welcome to the community,  @Waikiki1,

 

We've managed to check your account records and it shows here that your issue is now being handled by our Engineering team. Your case has been escalated to the NBN Co due to the fault found on the network.

 

I'll notify the Engineer handling your case about your preferred schedule on Tuesday 27/Feb/2018 between 1-5PM. I'll ask them to send you an SMS for confirmation.

 

Thanks!

Mc

 

 

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1 REPLY 1
Mc_Gerald
Moderator

Thanks for contacting us and welcome to the community,  @Waikiki1,

 

We've managed to check your account records and it shows here that your issue is now being handled by our Engineering team. Your case has been escalated to the NBN Co due to the fault found on the network.

 

I'll notify the Engineer handling your case about your preferred schedule on Tuesday 27/Feb/2018 between 1-5PM. I'll ask them to send you an SMS for confirmation.

 

Thanks!

Mc