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Nbn plan speed unchanged after upgrading

S2719632
Level 2
Hi,
Upgraded my HFC connection. Have received confirmation that the plan change is complete. Have power cycled my modem multiple times however the speed is unchanged. Any advice?
Thanks
1 REPLY 1
Ahra_G
Moderator

Hi @S2719632,

 

What's the speed you're getting at the moment? Please send us a private message and we'll bring up your account. 

 

-Ahra_G