Nbn plan speed unchanged after upgrading

[S2719632]

Hi,
Upgraded my HFC connection. Have received confirmation that the plan change is complete. Have power cycled my modem multiple times however the speed is unchanged. Any advice?
Thanks

[Ahra_G]

Hi @S2719632,

What's the speed you're getting at the moment? Please send us a private message and we'll bring up your account. 

-Ahra_G