Nbn

sodonohue07
Level 2
Have received activation notification, tried to connect . No internet and dsl green lights. Also only 2 blue 1 blinking blue light on ncd. Should i have received a box for outside?. Thanks.
7 REPLIES 7
KarlB
Moderator

Hi @sodonohue07,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

sodonohue07
Level 2
Sure whats a cid no
sodonohue07
Level 2
Is that the account no
KarlB
Moderator

Hi @sodonohue07,

 

Yes you account number or username will be fine.

 

Regards,

Karl

KarlB
Moderator

Hi @sodonohue07,

 

Your NBN order is still in progress. Can you please confirm your modem and NBN NCD is connected like the image below and powered on? NBN need to be able to detect your NBN NCD, please leave this connected and powered on.

 

FTTC Setup.png

 

Regards,

Karl

sodonohue07
Level 2
Hi karl
We're hooked up everything
KarlB
Moderator

Hi @sodonohue07,

 

Your NBN order is still showing in progress. I have requested for our provisioing team to take a look at your order and contact you back.

 

Regards,

Karl