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Internet connection keeps dropping out

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gvontel
Level 2

Hi TPG tech support, 

 

We have been experiencing intermittent connection problems from Friday, 17 April 2020. Our internet connection has been extremely reliable during off-peak but during the day time, it has been pathetic. I have even upgraded my plan to NBN FTTN Superfast in the hope that the quality of service will be reliable.  I also noticed that the internet speed drops to 2 or 3 Mbps when the connection becomes intermittent. Can someone assist us, please? A reliable connection is essential to be able to perform work from home as well as school online.

 

I live in The Ponds suburb in Sydney West. 

 

Thanks,

Girish Vontel

 

1 ACCEPTED SOLUTION

Accepted Solutions
PeterW
Moderator

Hello gvontel,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

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1 REPLY 1
PeterW
Moderator

Hello gvontel,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

View solution in original post