Internet issue

Level 1b
Hi TPG team. I have no internet connection at all. Please solve this issue ASAP. Please call me.
Thank you
2 REPLIES 2
Moderator

Hi @Skarki2002 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Moderator

Hi @Skarki2002 

 

I have  checked your NBN-FTTP 12/1 service and can see the NTD is up, but no authentication in your modem.

 

Make sure your modem is plugged directly into the UNID-1 port.

You will need to configure your modem with your TPG username and password.

 

Here is the setup guide,

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-To-The-Premise-NBN-FTTP-Setup-Guide/m-p...

 

Regards,

David_M