Nbn

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Level 1c
Have received activation notification, tried to connect . No internet and dsl green lights. Also only 2 blue 1 blinking blue light on ncd. Should i have received a box for outside?. Thanks.
7 REPLIES 7
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Moderator

Hi @sodonohue07,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 1c
Sure whats a cid no
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Level 1c
Is that the account no
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Moderator

Hi @sodonohue07,

 

Yes you account number or username will be fine.

 

Regards,

Karl

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Moderator

Hi @sodonohue07,

 

Your NBN order is still in progress. Can you please confirm your modem and NBN NCD is connected like the image below and powered on? NBN need to be able to detect your NBN NCD, please leave this connected and powered on.

 

FTTC Setup.png

 

Regards,

Karl

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Level 1c
Hi karl
We're hooked up everything
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Moderator

Hi @sodonohue07,

 

Your NBN order is still showing in progress. I have requested for our provisioing team to take a look at your order and contact you back.

 

Regards,

Karl