Internet connection keeps dropping out

[gvontel]

Hi TPG tech support, 

We have been experiencing intermittent connection problems from Friday, 17 April 2020. Our internet connection has been extremely reliable during off-peak but during the day time, it has been pathetic. I have even upgraded my plan to NBN FTTN Superfast in the hope that the quality of service will be reliable.  I also noticed that the internet speed drops to 2 or 3 Mbps when the connection becomes intermittent. Can someone assist us, please? A reliable connection is essential to be able to perform work from home as well as school online.

I live in The Ponds suburb in Sydney West. 

Thanks,

Girish Vontel

[PeterW · Accepted solution]

Hello gvontel,
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PeterW
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