Nbn

[sodonohue07]

Have received activation notification, tried to connect . No internet and dsl green lights. Also only 2 blue 1 blinking blue light on ncd. Should i have received a box for outside?. Thanks.

[KarlB]

Hi @sodonohue07,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[sodonohue07]

Sure whats a cid no

[sodonohue07]

Is that the account no

[KarlB]

Hi @sodonohue07,

Yes you account number or username will be fine.

Regards,

Karl

[KarlB]

Hi @sodonohue07,

Your NBN order is still in progress. Can you please confirm your modem and NBN NCD is connected like the image below and powered on? NBN need to be able to detect your NBN NCD, please leave this connected and powered on.

Regards,

Karl

[sodonohue07]

Hi karl
We're hooked up everything

[KarlB]

Hi @sodonohue07,

Your NBN order is still showing in progress. I have requested for our provisioing team to take a look at your order and contact you back.

Regards,

Karl