Network connection box

[varunch16]

Hi
We have moved to a new premises and i recieved a message that i can connect my modem now but i am not able to find my ncd box

[BasilDV]

Hi @varunch16

We were able to locate your account using your community details and learned that you are under the NBN FTTP service, which uses an NTD and not NCD box.

We've detected that your modem is online and working within specification, which means you've found the NBN NTD box to connect it.

Let us know if you need further assistance.

BasilDV