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Network outage

carlynorman97
Level 2
Level 2
‎18-01-2021 06:38 PM
My network stollis not on, you had sent a text this morning stating an outage and at 3.15 said it was back up and running but it is still not working. My house mate is on the phone to you and still no luck.
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carlynorman97
Level 2
Level 2
‎18-01-2021 06:57 PM
It has now been fixed
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carlynorman97
Level 2
Level 2
‎18-01-2021 06:58 PM
It has now been fixed thankyou
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Ahra_G
Moderator Moderator
Moderator
‎18-01-2021 07:18 PM

Hi @carlynorman97, 

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

Recent updates showed that NBN scheduled a planned outage to enable and install a new technology. This is to improve download capacity for customers as well as improve the overall performance of the network. 

This has been completed and normal services should resume as normal. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

 

Regards,

Ahra_G

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