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Network speed hasn't changed after upgrading from NBN12 to NBN50

Level 2

40 hours ago, I received a confirmation email telling me my request to upgrade from NBN12 to NBN50 has been completed. This morning I got another email saying TPG has undertaken a review of my NBN speed. I have restarted the router and the NBN modem several times, but the network speed hasn't increased. May I know what's going on?


Hi @lgao


Thanks for raising this to our attention.


Did you check the speed via WiFi or Wired connection? If via WiFi, are you using the 2.4GHz or 5GHz band network?


We'd like to look into your account further and see what we can do to resolve this.


Please send me a PM with your TPG username or customer ID number to assist you accordingly.


You may also check these articles that may help you troubleshoot the issue: